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Customer care team lead

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 5
Posted: 12 months ago Reference: 3100671

Our client, a Swiss-based company with a significant global presence, is currently looking for a
Billingual Order to Cash Team Leader to join their dynamic team in Budapest.

Why it is a good opportunity for you:
• A fast-growing international business environment
• Being part of a young and enthusiastic team
• Development opportunities and possibility to grow within the company
• A pleasant and modern working environment
• A competitive remuneration package
• New professional challenge
• Swiss company
• Committee for those employees who would like to participate in projects

What you will be doing:
• Ensure the timely and accurate processing of the Order to Cash Team
• Supervise the day to day operations within the team
• Be responsible for the spirit in the team
• Lay out work in and organized manner
• Monitor process and results
• Provide professional support for the team: coaching, goal setting, skill development evaluation, individual action plan development, trainings.
• Work on continuous improvement of the team processes – encourage them to have ideas for that
• Support the set-up and supervise the team for the pilot countries
• Build constructive and effective relationships with cross functional teams and stakeholders and communicate effectively with internal and external partners

Requirements that make you the best candidate:
• University or College degree
• Excellent in Business English - additional European languages is a must: preferably German or Spanish
• Minimum 3 years of experience in Customer Care
• Minimum 1 year of experience in a team-leading role
• Customer focused mind-set
• Experience in SAP
• Good knowledge of Microsoft Office or equivalent tools

Apply directly to Renáta Endrődi – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
Web page:

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