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Customer Care Executive

Location: WIMBLEDON, LONDON Salary: Salary Negotiable
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3065050
Responsible for responding to customer complaints via email, social media, Letters

Logging, Tracking and date recording receipt of customer complaints from all channels

Communicating with resort to gain responses to questions regarding customer complaints to support the response process

Communicating with guests on social media to thank them for their positive responses and to engage with guests who have made negative complaints to remove their posts and to find resolution with the company

Answering the phone

A high level of attention to detail

The ability to remain positive whilst working with challenging customers and to strict deadlines

Excellent verbal and written English

Ability to write responses to customer complaints

Must have previous experience in an office based customer service (complaints response team) / administration role

Candidates should state their salary expectations on their application

Working Hours:

Monday to Friday 098:00am – 18:00 Monday to Friday

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