|Location: CHELMSFORD, ESSEX||Salary: 9 - 9 GBP Per Hour|
|Sector: Business Support||Job Type: Contract|
|Shift Type: FULL TIME||Applications: N/A|
|Posted: 11 months ago||Reference: 3065767|
This temporary role is to support the Customer Service Manager and team in the day to day operations of the Customer Services function.
You will be responsible for meeting customer service targets working to high levels of customer care, ensuring that calls are answered and resolved in line with company procedures and quality standards.
- Liaise with customers to check on their satisfaction with the service and to introduce Customer Care
- Liaise and respond to customers on a daily basis with regard to outstanding issues either by phone or email
- Handle customer complaints or enquiries
- Monitor and deal with complaint issues until such time as resolved
- Liaise with internal and external partners to arrange appointments
- Build positive relationships with clients and customers
- Maintain filing for the department, ensuring this is up to date, which will be audited on a regular basis
- Admin support to the team, customer correspondence and paperwork
- Produce weekly reports
To be considered for this vacancy you MUST have worked in a similar role previously, and be immediately available to start work.
It would be advantageous if you had experience in an engineering, industrial, construction or manufacturing environment, within a customer service role.
The successful candidate may also be offered a permanent contract should they excel in the role.
By working through Reed on a Temporary Basis you will also be eligible for the following benefits:
• Weekly Pay
• Holiday Pay – 28 days per annum
• Guaranteed offers of work
• Reed Rewards
• Life Assurance
• Training & Development
• Reed Discount Club
• Eye Test & Spectacle Vouchers
• Reimbursed Police Checks
• E-Account for timesheets, payslips etc.
• Professional Temping Agreement
• First and Secondary points of contact
Please apply NOW if you are interested in this vacancy!
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