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Location: BRISTOL, AVON Salary: 17000.00 - 17000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 10 months ago Reference: 3046810

REED are delighted to be working in partnership with a leading International insurance company who have recently moved into the centre of Bristol.

A fantastic opportunity presents itself for a number of Call Handlers.

You will be handling incoming client calls, relating to either ongoing or new travel insurance claim applications, ensuring all enquirers are dealt with in a professional, efficient and effective manner

Main Duties and Responsibilities are:

- Handle all telephone calls in a customer focused way
- Input customer details correctly ensuring the correct forms are sent within 24 hours
- Record and update customer information accurately
- Communicate clearly, accurately and effectively with internal and external customers
- Ensure that all regulatory guidelines are adhered to
- Adhere to the company’s FCA and TCF (treating customers fairly) guidelines
- Be compliant with the Data Protection Act 1998
- Support managers to manage the key risks within your department
- Ensure that you conduct your role with honesty and integrity
- Report any suspected incidents of fraud and corruption
- Adhere to all company policies and procedures
- Undertake any other duty or responsibility that may be allocated by your manager

You will:

- Be customer focused
- Be committed
- Be able to solve problems quickly and efficiently
- Have excellent communication skills both written and verbal
- Have the ability to work as part of a team or on own initiative.
- Have good planning and organisation skills in order to meet deadline.
- Have good geographical knowledge

This is a full time role covering 37.5 hours per week between 08:30am - 17:00pm Monday - Friday.

Some flexibility may be required to meet business needs.

Staff Benefits include:

• 23 days holiday plus 8 bank holidays
• 1% auto enrolment pension scheme
• Life Assurance (after 12 months’ service) (3 x annual salary)
• Cycle to Work scheme
• Childcare vouchers
• 50% reduction on travel insurance and 15% for family and friends

If you feel that you have the correct skills required for the role and would like to be considered, then please apply online or email your most up to date CV to or

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