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Customer Advisor

Location: HALIFAX, WEST YORKSHIRE Salary: 19000.00 - 21000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3233315
An exciting opportunity has arisen to join a well known manufacturer based in West Yorkshire to join their in bound Customer Service team.

Job purpose:

To provide comprehensive and clear instructions when responding to advice enquiries from a wide ranging customer base.To offer a speedy and cost effective resolution to all parties concerned through thorough investigation. Proactively provide essential feedback and support to all relevant parties to get it right first time. Liaise with External and Internal teams to eradicate anomalies efficiently and effectively.

Key responsibilities and accountabilities:

1. Continually seek to understand our customers’ needs, so that we may improve our service levels to exceed their expectations.

2. Deliver advice in a polite, positive and friendly manner to instill customer confidence, ensuring that all commercial leads are passed on to the relevant personnel within the business.

3. Maintain, through personal development and training, a broad ranging and basic technical knowledge, whilst understanding and promoting best practice for the use of our products.

4. Assist with the maintenance of records in accordance with the requirements of the Quality Assurance Management system.

5. To remain totally committed to the Quality Assurance Management policies as set out in the company QA Manual to the requirements of BSEN9001-2008.

6. Adopt an innovative and practical approach to problem solving.

7. Understand the role of the department and the effect of its actions upon the structure and goals of the company.

8. Support active communication and collaboration with colleagues throughout the business to exchange best practice and create and develop opportunities.

9. Carry out reasonable requests of Senior Management and Directors.

Key Skills and Requirements:

1. Provide excellent customer service at all levels within an organisation through the use of good written and oral communication skills.

2. Demonstrate good basic PC skills and an understanding of Microsoft Word, Excel and Outlook.

3. Organise and schedule own workload by setting up and monitoring timescales and plans.

4. Analyse issues and break them down into their component parts resulting in formulating systematic and rational judgements based on relevant information.

5. Demonstrate a readiness to make decisions, take the initiative and originate action.

6. Generating loyalty and trust through empathetic and respectful interaction with customers and colleagues alike.

7. Maintain effective workplace behaviour in the face of set-backs or pressure, remaining calm, stable and in control.

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