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Customer Advisor

Location: IPSWICH, SUFFOLK, UNITED KINGDOM Salary: 17,000-17,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: about 2 months ago Reference: X3-370246

Reed Business Support are looking for three candidates to join our clients in Ipswich Town centre.


Job Title - Credit Hire Handler


You job role...
• To efficiently manage the repair process including:
o Arranging and confirming repair booking dates
o Chasing independent engineers for authorisation
o Confirming expected completion dates
o Confirming repair completion and vehicle return
• Arranging, monitoring & terminating replacement hire vehicles.
• Maximise hires started.
• Managing total losses.
• To deal with general claims queries and advising the client accordingly promoting credit services and advising of those best suited to the customers’ needs
• To follow the process flow throughout the life of the claim
• Efficiently dealing with written and verbal communications, both internal and external
• Accurately maintain records of customer contact and diarising follow up contact.
• Accurately deal and liaise with other internal departments on any associated queries raised.
• Developing good working relations with all contacts in order to meet customer and regulatory requirements.
• Always working towards achieving department/personal SLA’s and targets.

Hours - Monday - Friday 9am-5.30pm
Pay - £17,000
Apply now with you CV or call Marcella at Reed Ipswich

 

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