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Customer Account Officer (Collections)

Location: SWANLEY, KENT Salary: 13.54 - 15.92 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3067411
Customer Account Officer (Collections) Required ASAP!

I am looking for a part time and a full time Customer Accounts Officer in Bromley. Successful candidate will have excellent communication skills as they will be dealing with customers over the phone and chasing rent, advising customers on payments and court procedures. Effective call handling is a big part of this role. Candidates must have excellent communication skills and very good command of spoken and written English.

Contract Type: Both Post For 12 Weeks Temporary (With Further 3 Months Extension)
Work Pattern: -Monday to Thursday (09:00am – 17:15pm), Friday (09:00am – 17:00pm)
Start Date: ASAP

Essential Criteria:
· Experience with referring people to the court and making court applications.

· Solid knowledge of what court orders mean.

· Rent collection experience and knowledge of rent collections procedures. Experience of dealing with rent arrears from start to end, from the first letters through to reposition.

· Good knowledge of welfare and benefits.

· Experience of maximizing people’s income.

· Experience of managing portfolio of properties.

· Excellent numeracy/mathematical skills.

· Experience of dealing with stressful situations.

· Experience of dealing with customer complaints and financial queries.

· Must be able to quickly learn bespoke systems (In-House Software and Customer Contact Manager)


· Housing background

· Knowledge of housing benefits.

Please apply today in order not to miss out on this position.

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