Connecting...

Back to results list

Customer Account Executive

Location: SWINDON, WILTSHIRE Salary: 8.00 - 8.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 8 days ago Reference: 3116468
Customer Account Executive - Temp - Perm - £8.00 per hour - Swindon

JOB PURPOSE

To manage the commercial relationships of a portfolio of SME customers. Proactively contact customers to maintain a consistent high level of service whilst identify further business opportunities. To maximise customer retention by defending fees and promoting the features and benefits. 

KEY ACCOUNTABILITIES

Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes.

Monitor account behaviour and proactively manage customers with up & down turn trends to explore account penetration, cross selling and up selling opportunities.

Retain accounts by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies.

Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness.

Handle account closures by solving the customers’ problem and undertake activities to ensure retention targets are met.

Answer inbound customer enquiries and fulfill through to complete resolution

Contingency for the Contact Centre as and when the business requires.

Adaptable to help with project work, pilots and reviews as outlined by the Team Manager.


QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE

At least 12 months' sales and customer service experience in a related environment. Sound financial and commercial understanding. Excellent telephone manner and keyboard skills coupled with proven strong communication, negotiation and closing skills. Be self-driven, tenacious and have a positive attitude at all times whilst being impervious to rejection.

Working hours are Monday to Friday, 9am - 5.15pm with an hour for lunch. There is a restaurant on site where the food is subsidised, use of a on site gym and free parking.


Similar jobs