CUSTOMER ACCESS OFFICER
My client are a South East London Local Government Authority who are seeking a Customer Access Officer to support the Housing team to start an ongoing booking asap!
Main Purpose of the job:
- To act as the first point of contact for clients and others presenting to the service.
- To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
- To provide advice information and assistance in regards to housing options and services available.
- To coordinate referrals to other services where appropriate. To ensure that all client details are logged and updated accurately.
- To carry out administrative duties to ensure efficient service delivery.
If you have senior level customer service experience within Housing please do not hesitate in submitting your CV today!