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CRM Manager

Location: THE CITY, LONDON Salary: 38000.00 - 41000 GBP Per Annum
Sector: Marketing & Creative Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3073612
Are you confident working with CRM apps? Do you have experience overseeing technical integrations/troubleshooting? 

A successful membership body are looking to recruit a CRM Manager, with the xperience & knowledge to guide them as they develop their new CRM app. 

The ideal candidate will be personable and engaging with experience managing web developers and key stakeholders as well as sound technical knowledge of Microsoft Dynamics 11 and proficiency in SQL servers/Sharepoint. 

The Role: 

• Manage developments while providing systems support across all areas of the business during and post development phase.

• Provide specialist support for CRM and have knowledge of other integrating software platforms.

• Data management (including data imports/exports), synchronization and integration with other business applications, systems testing, configuration, troubleshooting and planning enhancements.

• Provide data reporting solutions and recommend ways to improve data quality.

• Capture data in the predefined structures -modify tables, views, charts, dashboards, SSRS reports and forms.

• Enforce new user adoption and current user adoption by monitoring historical activity

• Maintain control of access rights, security settings, and user privileges.

• Engage with developers and third party vendors to allow successful implementation of developments and back-end integration.

• Create and update training manuals, policies and procedures, build custom reports, workflows and dashboards as requested

You will need: 

- 3 years' CRM technology experience
- Knowledge of MS Dynamics (web client, outlook client)
- Experience in troubleshooting, testing, training and implementation support
- Microsoft SQL Server proficient – Familiar with reporting through Microsoft Business Intelligence (BI) report development software (primarily “SQL Server Business Intelligence Development Studio")
- Microsoft SharePoint
- Project Management of CRM integration
- Experience liasing with developers
- Excellent stakeholder management skills

- Knowledge of Scribe
- Strong techy background as well as marketing management

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