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Credit Management Controller

Location: EDINBURGH, MIDLOTHIAN Salary: 18500 - 19000 GBP Per Annum
Sector: Accountancy Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3060551
Reed Accountancy are offering an exciting opportunity to join a business that has enjoyed rapid growth and our based in the west of Edinburgh.

What is on offer to you:

- Competitive base salary of between £18,500 and £19,500 with both monthly and annual bonus options
- Excellent benefits package which includes 37 days annual leave and a brilliant pension package
- Working week will be Monday to Friday between the hours of 8am and 6pm

What is expected of you:

- Delivering exceptional customer service to every customer, both internal and external
- Escalating customer accounts to legal and disconnection when appropriate
- Taking ownership of any customer issues and try to resolve at first point of contact
- Identifying and implementing process improvements
- Efficiently processing Insolvency and Change of Tenancy paperwork
- Managing a customer portfolio, maximising cash collections and minimising bad debt exposure through negotiation and monitoring of customer payment schedules
- Hitting targets and KPIs based on call productivity, call volumes, Direct Debit conversions, card payments and honoured Commitments to Pay
- Supporting the credit management team manager to maximise cash collection and minimise bad debt exposure through effective management of third party DCA/legal agencies
- Preparing reconciliations to ensure volume and value of accounts escalated to DCA/legal/disconnection reconcile with Business Stream's systems

What we are looking for:

- Experience working within a contact centre environment
- Proven ability of working towards targets and tight deadlines
- Target orientated and ability to negotiate payments with debtors
- Excellent telephone manner and always putting the customer at the heart of everything you do

If interested then please apply ASAP with your most up to date CV or if any questions get in touch with Ryan Strachan on 0131 226 3686. 

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