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Credit Control Supervisor

Location: wigan Salary: 20000.00 - 22000.00 GBP Per Annum
Sector: Accountancy Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3103876
Exciting new career opportunity with future development.

Growing company with a lot to offer the right candidate.
Do you have a passion for Credit Control?

Can you recover debt on a regular basis?

Key Responsibilities:

Maintaining customer arrears and ensuring these are in line with the company’s expectation and target.
Contacting customers when payments are overdue
Has regular contact with customers in arrears by phone, email or fax
Processing, BACS, Cheque and Card Payments
Setting up new agreements and maintains accurate and up to date customer details and records
Downloading and processing of all BACS reports - ADDACS, ARUDD, AUDDIS etc
Creating and submitting Direct Debit Collection files
Process adjustments and charges to customers account in line with the terms and conditions of the agreement.
Uses initiative to achieve targets and to ensure that our debt exposure is kept to a minimum
Run Daily/Weekly reports on arrears and suspended agreements
Complete & submit file to Insurance Provider (Acquis)
Load returned file from Insurance Provider
Extract, print, post or email monthly and annual invoices to customers and ad hoc invoice requests
Maintain Department Diary
Deal with reassignments and re-negotiating payment plans for customers in financial difficulty
Identifying opportunities for Invoice Financing and pass appropriate leads to relevant departments (Also, identify and pass over opportunities for leads on repeat/future business)
Handles queries and minor complaints
Works with minimum supervision
Works under direction of Operations Manager


In order to complete this role, you much be a good communicator and be able to work under pressure and to targets. You need to be assertive but also tactful in your approach. Good negotiation skills are essential, additionally you must also be highly organised. Knowledge of Direct Debit payments and processes are required.

If you would like to be considered for the role please feel free to send across your CV to

Best of luck!

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