|Location: LEIGHTON BUZZARD, BEDFORDSHIRE||Salary: 20000.00 - 21500.00 GBP Per Annum|
|Sector: Accountancy||Job Type: Permanent|
|Shift Type: N/A||Applications: N/A|
|Posted: 11 months ago||Reference: 3066917|
Duties to include:
* Prioritze and Plan collection calls..
* Control of own customer base dealing with all aspects credit control.
* Dealing with Credit/Debit Card payments.
* Make collection calls, maintaining a professional and well-informed approach at all times.
* Working as part of a team to ensure collection and query targets are reached each month.
* Deal with daily post.
* Dispatch cash collection letters to customers in accordance with procedures.
* Maintain records of all customer complaints and queries.
*Resolve queries, termination requests and complaints in a timely manner, or direct them promptly to the appropriate personnel to deal and resolve.
* Keep customer details up to date and ensure all paperwork is filed in a timely manner.
You will need to have:
• Good time management and organisational skills
• Takes ownership and responsibility for own work
• Methodical approach with an ability to work under pressure and to deadlines
• Flexible approach to work
• Ability to work as part of a team
• Able to communicate over the phone and face to face
• Appreciates that projects need to be completed
• Uses judgement to know when to ask for help and guidance
• Pays attention to detail and records information accurately
• Good level of numeracy and English (written and spoken)
• Good computer and keyboard skills
• Good working knowledge of Microsoft outlook, excel and word
• Able to take initiative and solve problems
• Strong customer service skills
• Strong verbal and written communication skills
9.5 - 10 GBP Per Hour
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