Co-ordinate AMR and Smart installation projects with 3rd party providers and customers.
Central point of contact for 3rd party providers and customers for installation related queries.
Identify and resolve asset issues to allow the requesting of installations. Post site-visit, investigate and resolve asset and access related queries with customers / the Business.
Manage installation reports; interpreting these to produce customer update reports on a pre-determined basis.
Requesting meter exchanges with 3rd party MAMs.
Investigating queries through to resolution by raising the appropriate queries to the 3rd party providers and MAMs where necessary.
Monitoring the validity of data from the AMR service provider to minimise customer data issues.
Effectively manage any health and safety incidents as notified by customers or the 3rd party provider.
QUALIFICATIONS / EXPERIENCE REQUIRED
Experience, possibly with a technical background.
Ideally some technical knowledge / qualification (A or GCSE level or above).
Knowledge of Business Objects and MS Excel would be a distinct advantage.
Excellent communication skills: written and verbal.