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Contact Resolution Officer

Location: LIVERPOOL, MERSEYSIDE Salary: 12.92 - 12.92 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 21 days ago Reference: 3102467
Reed Liverpool are currently recruiting for 16 Contact Resolution Officers for my client, Merseyside Police on an exclusive basis.

To apply for a role you must be available immediately, be flexible to work shift patterns which could include nights and will include weekends and have previous customer service experience within a call centre.

The roles are temporary, initially until April 2018

£12.92 per hour plus holiday pay (exclusive of the shift allowance)

Based in Bootle

The roles are subject to a vetting procedure which you must pass before you can start in the role.

Job Details:

-Receive incoming calls from colleagues, members of the public, partner agencies, external organisations and other emergency services

-Triage incoming calls in line with requirements of the Force and the caller

-Transfer incoming calls (as above) to relevant departments within the organisation and manage callers expectations when departments are closed or unavailable

-Deliver a professional quality of service to the public and partner agencies by working to provide guidance to the public and external forces and organisations requesting information when required to do so

-Researching Force systems to obtain relevant contact details for in-Force departments, officers and Units and use for telephony systems to transfer to these numbers when required

Person Specification:

-IT literate 

-Have excellent communication skills (listening, questioning, speaking)

-Be able to assess and prioritise

-Be able to understand and follow processes

-The abilty to type, both quickly and accurately 

-Being able to remain calm under pressure 

-The ability to deal with a call whilst typing a call log


Benefits:

-On site parking available 

-Holiday pay on top of the hourly rate


If you are interested in this role, please send your updated CV to our Executive Temporaries Consultant - Naomi

-naomi.baldwin@reedglobal.com



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