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Contact Centre Advisor

Location: WEST MALLING, KENT, UNITED KINGDOM Salary: 11.37-11.37 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 8
Posted: 7 months ago Reference: X3-349268

If you’re looking for an opportunity where you can get your foot in the door and deliver exceptional customer service we want to hear from you!

To support the continued success and growth of our Customer Contact Centres, we are looking for compassionate and friendly Contact Centre Advisors to join our teams in West Malling on a 3 month fixed term contract.

We are recruiting with a view to start successful applicants on 13th July 2019.

About the role

These roles will help handle incoming calls from customers for housing related matters including income collection, housing and tenancy management, repairs and complaints.

Some of the key duties include:
• Provide a high quality inbound and outbound service through our traditional telephony, postal and email as well as our emerging multi-channel platforms (Web, and other self-service portals)
• Take ownership and effectively and proactively resolve customer enquiries with a ‘Right First Time’ aim and approach for all Housing, Income, Repairs and tenancy related enquiries
• Manage and conclude service failure, customer dissatisfaction and complaint enquiries effectively and sensitively at the point of contact where possible
• Carry out a range of administrative tasks arising from customer contacts, liaising where required with colleagues from other parts of the organisation and external agencies to provide positive customer outcomes within a timely manner (agreed SLA and KPI targets)

About you

You will have proven experience working within a contact centre or a telephone-focussed customer service environment and excellent communication skills. You will be a fast learner and confident using computer systems.

If you feel you have the right skills and experience to succeed in the role we would love to hear from you.

In return we offer you a competitive salary, potential to extend your experience and good training and support.

Closing Date: Thursday 4th July 2019 at Midday

Don’t delay, apply today! Interviews to be held on the Tuesday 9th July 2019 in West Malling.
For further details on this vacancy, and to apply, please download the role profile and click the 'Apply' button below

Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.

We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people

Clarion Housing Group is committed to having a diverse and inclusive workforce.


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