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Contact Centre Advisor

Location: EDINBURGH, MIDLOTHIAN Salary: 8.00 - 8.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: 11 months ago Reference: 3138986
Contact Centre Advisor
£8.00 per hour plus holiday pay – Full Time role – based in Edinburgh City Centre
Ongoing temp role

Reed Business Support are currently recruiting for a full-time Contact Centre Advisors on an ongoing temporary basis for one of our clients based in their Edinburgh City Centre call centre.

Duties involved in this role will include:
- Taking ownership of customer enquiries (both phone and email), along with understanding the needs of the customer
- Transferring calls to the relevant team or department that the customer requires assistance from
- Managing any enquiries for the store that come in via email
- Inputting data on relevant systems, ensuring all data and information is captured accurately
- General ad hoc administrative duties as and when required

In order to be considered for this role, candidates must have the following:
- Previous contact centre and customer service experience dealing with both telephone/email queries
- Excellent organisation skills with the ability to manage a busy and varied work load
- Ability to use your own initiative and have great problem solving skills
- Excellent listening and problem solving skills
- Candidates who are immediately available would be at a distinct advantage as this role is due to start ASAP

Please note that applicants who do not meet the criteria above will not be considered for the role. If you do meet the criteria above and you are interested in applying for this role, please submit your CV via the advert ASAP or contact Katie MacDonald for more information on 0131 240 3680.

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