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Complaints Officer [Oldham]

Location: OLDHAM, LANCASHIRE, UNITED KINGDOM Salary: 9.83-12.46 GBP (UK Pounds) Per hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 13
Posted: about 2 months ago Reference: X3-368409

We are looking for a looking for a Complaints Officer based in Oldham

To assist in the administration, monitoring, practical delivery and development of the council’s complaints policy and associated procedures.
To respond to and assist in the management of complaints and representation received by the council across all service areas.
To provide a comprehensive administration service to the Customer Liaison Team, in order to support the efficient and effective operation of the council’s complaints policy and associated procedures

Requirements
Experience of working in customer service/user focussed environment 
Experience of communicating with customers over the telephone, face to face and in writing.  
Experience of complaints handling and investigation

 

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