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Complaints Investigator

Location: DOCKLANDS, LONDON Salary: 27000.00 - 27000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 10 months ago Reference: 3078377
We are currently recruiting for investigators to join one of our prestigious clients - an independent complaint reviewer based in the Docklands area. The role will require you to investigate both sides of a dispute and then make a fair and reasoned decision on the outcome. You will be provided with best-in-class training, and get to work alongside other bright individuals in a culture of excellence.

The ideal candidate for this role will -
• Have experience of resolving complaints and disputes and being the decision maker
• Must have an ability to use judgement and focus on quality, customer service and doing the right thing
• Ability to mediate and build rapport through conversations on the telephone, whilst using discretion and working without high levels of instruction is essential
• Have exceptional written and verbal communication skills
• Be a good listener; ensuring that people feel that they have been heard fairly even if a decision hasn't gone their way
• Able to deal with difficult customers and remain composed under pressure
• Have an aptitude for problem solving and an excellent attention to detail
• Have experience managing conflicting deadlines and excellent time management skills

In return you will be rewarded with a generous salary with excellent training and support. Your knowledge will grow quickly and this is a genuine opportunity to work for an exceptional company and progress within the organisation.
This role would be ideal for a candidate with strong customer service experience or a recent graduate with some experience of customer interaction.

Should you have the right experience, or feel that your skills are relevant and transferable to this role, please apply with your most up to date version of your CV and we will be in contact to give you more information.

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