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Complaint Handler

Location: ANDOVER, HAMPSHIRE Salary: 18000.00 - 25000.00 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3042649

Do you have call centre or strong customer service experience?

Reed is working in partnership with the UK’s leading outsourcing organisation to recruit for Case Handlers to join a team in Andover. This is a fixed term contract until the end of December 2017.

Role Responsibilities

This is a Case Handler position with one of the UK's leading banking groups. Your day to day role will be to investigate, assess and reach a conclusion on customer's loan policy to see whether the customer is due redress - you'll do this whilst maintaining high levels of customer service. You will make & receive calls from customers to gather further information. You will be the first point of contact for the customer and you will demonstrate a high level of empathy whilst discussing their accounts

You will be working on the phone, carrying out administration on various back office systems, and using various IT systems to help service the customer - so it's essential that you're comfortable working on the phone and are computer literate.

Hours of Work

You will be working 35 hours per week (full time) between the hours of 9am – 5pm

This position offers an excellent salary of up to £25,000 per annum depending on your experience

How do I apply?

You can click the ‘Apply Now’ button below, or you can email us at

Once you’ve applied, we’ll send you an online test to complete which takes 15 minutes. We’ll carry out a phone interview with you before we book you on to an interview with the client. Interviews are taking place on Wednesday 28th June 2017 for a start date of early August.

We’ll speak to you soon!

Please note:
- We’re unable to accept applications from candidates who are unable to commit to full time hours in the fixed shift above
- As this role is within financial services, you will be required to pass a credit check & criminal records check.

Related Keywords:

Case Handler – Call Handler – Complaint - Customer Service - PPI – Insurance jobs – Jobs in Andover – Call Centre jobs

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