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Community Coordinator

Location: CHERTSEY, SURREY Salary: 38000 - 41000 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3099858
A Community Coordinator is required by a globally recognised company with offices in Surrey. With the community platform currently being launched in 7 languages and being launched in a further 20 languages, you will be supporting the CS team as well as responsible for the day to day operations of a community platform.

• Community Daily Operation
o Community structure and asset management (new category/board creation, Tagging structure .etc.)
o User/Authority management, Email template management
o Working with the community platform vendor to address, resolve, and communicate any issues;
o Manages and troubleshoots regular platform upgrades in collaboration with Lithium;
o Recommends and implements new community features as appropriate.
• Training
o Develops and maintains community training resources, guidelines, and policies.
o Trains other staff on how to participate and engage in the community.
o Provides internal and external community training as necessary.
o Trains and empowers Community Champions to participate on a more significant engagement level.
• Reporting
o Supports in the setup & continued management of internal reporting dashboards
o Monitors and measures the success of community engagement and provides reports;
o Identifies / Reports on community trends to internal teams, advising on opportunities or risks.

Key Skills:
• Proactive, independent, responsible attitude.
• Community management, customer service, or marketing background (around 5 years' experience or equivalent)
• Role as Community Manager (or similar) for minimum of 2-3 years
• Prior track record of development and production of innovation
• Strong cross-cultural experience and ability to work with agencies and production companies
• Good understanding of utilizing Lithium Communities (or similar)
• Ability with analytics/data to monitor, evaluate and optimize performance
• Experience using creative software suites (InDesign etc.)
• Flexibility to deal with evolving team, individual objectives and challenging market conditions
• Excellent written and verbal communication (clear, accurate, complete, actionable)
• Experience managing internal and external teams

• Big brand experience in similar industry
• HTML skill for email template management
• Strong PowerPoint and Excel skills
• SEO and Analytic Tool (Google / Adobe) experience
• Global or European experience good but not essential

If this Community Coordinator role is of interest, please reply with your most up-to-date CV and I will give you a call to discuss the role in more detail

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