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Commercial Operation Manager

Location: CAMBRIDGE, CAMBRIDGESHIRE Salary: 50000 - 50000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3051094
Are you are looking for your next challenging role with constant change and the chance to make a difference?

In this role you will be striving to achieve the best and be consistent in customer improvement within the company. You will be reporting into the Head of Service and be supporting the Customer Service and Scientific Support Team.

As the Commercial Operation Specialist you will be responsible for-

• Develops and maintains all appropriate KPI reports using whichever source is most appropriate
• Communicates and coordinates with various internal departments including Customer Service, Scientific Support, Sales, Business Intelligence, Logistics etc.
• Identifies system, process and policy enhancements and manages then to implementation for the CS team
• Maintains all CS process maps and other key documentation
• Liaises with IT in respect of CS systems roadmap including identifying enhancements to improve efficiency and productivity

To be considered for this role you will need to possess-

• Experience with Customer Journey mapping
• Previous CRM administration experience
• Experience with Tableau, SQL
• Proficient with Microsoft Outlook, Word, Excel, Visio and PowerPoint

This role is a Fixed Term Contract for 6 months and has an extremely competitive salary.

Please contact our Cambridge Office if you believe this may be the correct next career move for you- 01223 462 872

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