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Collateral Controller

Location: SOUTHAMPTON, HAMPSHIRE Salary: 20000.00 - 23000.00 GBP Per Annum
Sector: Accountancy Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 8 months ago Reference: 3093029
Reed are currently working with a client based on the outskirts of Southampton town centre, they are seeking a strong but junior credit / collateral controller with perhaps 2 years of more experience in the same industry of old and aged debt retention.

20-23K experience dependent 
9 - 5:30 working hours ( no weekends ) 
25 days holiday + 8 days bank holiday ! 

Purpose of role
The primary responsibility of a Collections Advisor is to manage a designated section of one or more sales ledgers
or debt recovery instructions currently being collected, ensuring that any
overdue debt is collected in the most timely and efficient manner.
The Collections Advisor will be responsible for meeting personal and team targets, and ensuring that the highest
levels of quality and efficiency are maintained.

Key responsibilities
 Manage a portfolio of live, current and overdue debit balance customer accounts.
 Resolve queries in a timely and satisfactory manner.
 Manage own workload and prioritise work to meet business targets and team KPIs.
 Liaise with clients and provide updates on customer accounts.
 Maintain quality and professionalism whist accurately controlling ledgers.
 Through day-to-day activity, consider updates to departmental processes to ensure that customers are
processed through the collections process as smoothly as possible.
 Facilitate and record escalations to the Collections Team Leader.
 Perform against targets individually whilst contributing to the overall productivity of the team.
 Resolve collections issues, disputes and queries.
 Ensure that issues outside the standard processes are escalated to the Collections Team Leader.
 Identify trends and suggest improvements to team processes and strategy.
 Any duty you may be asked to perform as part of a special project.

Person specification:

The candidate will be well educated and preferably hold business or accountancy-based professional qualifications.
The candidate should be educated to GCSE standard or above.

The candidate will display a sound knowledge of all aspects of credit control. Good knowledge from a hands-on
collections background is essential.

Typically, the candidate would have some practical experience within a successful credit control or collections
department. Previous roles could include external credit controlling exposure. Whilst not essential, experience or
legal collections would be preferred.

 Excellent communication skills and telephone manner
 High level of attention to detail
 Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system
 Proven team player with excellent interpersonal skills
 Able to work on their own initiative and as part of a team
 Hard worker
 Punctual and reliable

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