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Client Support Representative with Dutch

Location: Prague Salary: 35000.00 - 35000.00 CZK Per Month
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3045304
Do you speak communicative Dutch? Are you interested in a career in Customer Service with a large international company? If the answer to both of these questions is yes then REED has a great opportunity for you!

Responsibilities:

• Provides first tier support, including assistance with service features, Customer’s policy and procedures, and navigational support.
• Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes.
• Utilizes tools and systems proficiently to track activity and insure knowledge base integrity and utilization.
• Provides additional duties as deemed necessary to achieve and produce a high quality support solution
• Be aware of, and comply with, all corporate policies.


Requirements:

• Fluency in English and Dutch
• Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.
• Prefer schooling have an emphasis in business, customer service and/or computer technology
• Ability to work in a fast-paced environment, handling multiple priorities
• Ideally should have one or more years of customer service experience, preferably in a phone environment.
• Must possess excellent written and verbal communication skills.
• Ability to communicate with individuals at all levels of an organization.
• Strong one-on-one interpersonal skills.
• Ability to set priorities, meet deadlines and work independently.
• Ability to work in a team environment and be open to change.
• Must be able to maintain confidentiality.
• Ability to pass a background check


If you are interested in this opportunity and you believe you can be a right fit for any of these positions, please send us your resume in English.

In case you would like to obtain more information feel free to contact us through LinkedIn: cz.linkedin.com/pub/charlottetaylor.


By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy





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