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Client Services Officer

Location: WATFORD, HERTFORDSHIRE Salary: 18000.00 - 18200.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3068417
Our established client is currently seeking a Client Services Officer to join their finance team on a temp to perm basis as soon as possible.
Please read through the job description and apply if relevant to you:  

The successful candidate will be responsible for:
- Managing customer queries in a courteous, timely and professional manner, escalating any issues where necessary to the appropriate team/person
- Recording, tracking and closing all calls on internal company systems to ensure all relevant data is captured for reporting purposes
- Utilise all relevant organisational systems to ensure timely resolution of all queries to achieve KPI's
- Offering appropriate solutions to customers to resolve any queries whilst working within guidelines and procedures
- Familiarise with existing and new policies, procedures and process changes to enable an efficient and effective customer service provision
- To communicate with staff, management and external bodies in a professional manner that will support promotion of the company

The successful candidate will have:
- An excellent track record of customer service 
- Familiarity of working to targets and following procedures
- Excellent phone manner and communication skills
- Professional and swift in managing queries

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