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Client Services Manager

Location: SHEFFIELD, SOUTH YORKSHIRE Salary: 40000.00 - 50000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 8 months ago Reference: 3292151
We are looking for a dedicated individual to join our charity team as Client Service Manager.

You will join a highly dedicated, friendly and hard working team to manage and develop services across our charity including finance, administration, IT,HR, contract management and facilities management. 

This is fantastic opportunity to work with one of the uk's leading charities but to also give back and really make a difference. 

Within this role your main task and responsibilities will be : 

Strategy and Leadership
• To contribute to the corporate decision making as part of the Senior Leadership Team;
• To lead on building a high-performing corporate services team which delivers the needs of the newly-merged organization;
• To contribute to the development of organizational strategy and policies.

Effective management of financial functions
• To develop and implement financial management systems and procedures across the organization including internal controls;
• To lead on the preparation of the annual budgeting process;
• To ensure that monthly management information is correct and prepared on time;
• To work with outsourced financial services companies in the operation of payroll and PAYE matters, year-end HMRC payroll returns, annual audit, and management of employer pension plan to ensure a high-quality provision of service;
• Responsibility for all tax affairs including Corporate Tax, VAT, Gift Aid, PAYE.

Effective management of Corporate Services
• Advise and guide the Chief Executive, other members of the Senior Management Team and Board of Trustees on the formation, development and application of policy and strategic decisions relating to Corporate Services;
• Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in the corporate services team;
• Ensure GDPR compliance across corporate services.

Effective Management of Administration Support:
• Ensure the administration services to support the organization are responsive, customer-focused and accurate;
• Responsible for all  insurance responsibilities ensuring cover appropriate for requirements.

Management and delivery of all HR Support functions
• To work with external providers to ensure all policies and procedures are compliant with the law, in place, understood and implemented by staff to ensure the health, safety and well being of all staff and volunteers.

Facilities management
• To oversee contractual arrangements for all buildings and facilities, ensuring that facilities are fit for purpose, provide value for money and are in compliance with law.
• Management of supplier contracts (e.g. printers and stationery).

• Lead on the development of the organization’s IT strategy;
• Ensure the IT systems for the organization are fit for purpose now and in the future.

Corporate Governance
• To ensure timely submission of all external reporting e.g. Companies House, Charity Commission etc;
• Ensure that all financial and corporate risks are reflected on the risk register and actions in place to mitigate against harm;
• Statutory and corporate financial framework.

The ideal person will have: 

-Experience of managing financial processes
-Experience of providing HR management and support
-Experience of preparing company policy and procedure documents
-Experience of leading and managing organisational and operational changes
-Demonstrable relevant experience of managing and delivering administrative services to a high standard
-Effective line-management of staff
-Managing external contractors such as pension providers, payroll, auditors and investment brokers.
-Negotiation , and management, of commercial contracts to gain the best value for an organisation

You will also have an understanding off: 

-IT systems, particularly networking and trouble-shooting
-Developing meaningful management information
-A good understanding of the charitable sector especially charity finances
Budget preparation
-Financial checks and balances to give assurance
-HR legislation and practice
-Understanding of data protection/ GDPR compliance- its importance, and -legislative impact on our organization


-The ability to influence and negotiate
-Excellent presentation skills, IT skills and writing ability
-The ability to lead people through change
-A person/service, user/customer centred approach
-Excellent communications skills
-People management
-Good time management

Personal Qualities:

-Ability to work effectively with colleagues and external stakeholders at all levels
-Empathy with the Charity’s aims and objectives and a commitment to equality and diversity
-A problem-solving approach

A qualification at degree level is desirable and but not essential. 

In return for this you will receive a salary of 40,000- 50,000k 

Potential for a flexible schedule & Amazing benefits. 

Best of luck with your application should you have any questions please email 

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