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Client Services Administrator

Location: WARRINGTON, CHESHIRE Salary: 10.00 - 10.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 17 days ago Reference: 3108165
Reed Warrington are working with a huge Warrington based company who are recruiting for a Client Service Executive to start asap.

The working hours are 10:00AM – 18:00PM and the hourly rate is up to £10.00 per hour depending on experience.

The main purpose of the role is to act as the “filter” between the Office, Operations, Sales and Customers, acting as a central point of liaison throughout the business.

The successful candidate will create and implement robust processes, procedures and communication lines to ensure a seamless relationship between my client and their customers.

KEY ACCOUNTABILITIES:


• Acting as co-ordinator in the office for all field-based personnel, providing support through data provision, proof-responding, dealing with customer enquiries and queries
• Through forward planning and dialogue with Client-Facing Teams and Customers, help manage a robust forecasting process to inform operational planning
• Liaise with Operations’ contact on bookings/collections and manage this process on behalf of customers and implement an effective 360-degree communication process.
• Liaise with our Transport teams to effectively manage our collections schedule on a daily basis.
• Developing proactive client relationships, understanding their business objectives and agreeing actions to support them
• In conjunction with back office teams, implement robust internal control measure in areas like, invoice queries and Revenue Protection and take the lead control in these areas to ensure we maximise efficiencies
• Act as main point of contact for our existing customer base
• Assisting in the on boarding of new clients

PERSON SPECIFICATION:

Experience of the Downstream Access Mailing Marketplace would be highly desirable as the team would benefit hugely from someone who could hit the ground running. We require a person with some knowledge and experience of Mail and the provision of a mail-delivery service. Training will be provided.

You will be a self-starter with a `hands-on’ approach and the drive to `get things done’. Possessing strong communication skills, you will be decisive and persuasive and have the necessary client-facing gravitas to reflect the company in the best possible light with customers.

If you have the skills and experience necessary to complete this role please apply via the link or contact me on david.newman@reedglobal.com


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