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Client relationship manager needed for Cargo and Pharma business

Location: FELTHAM, MIDDLESEX Salary: 30000.00 - 32000.00 GBP Per Annum
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 5 days ago Reference: 3159555
Fantastic at building and maintaining relationships?

Previous senior customer service experience?

Comfortable and confident dealing with all levels of customers?


A returning client of Reed in Staines have instructed us to assist them with their latest piece of recruitment - Client relationship manager. 

The main responsibility of this role is to provide an enhanced level of customer services and operational support. This Client Relationship Manager will deal with company specific and other service related issues, they will offer an overarching level of support and become a main point of contact for key clients.

Main Duties also include:
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with the services being provided.
- Attending meetings with clients to build relationships with existing accounts.
- Escalating and resolving areas of concern as raised by clients.
- Monitoring company performance against service level agreements and flagging potential issues.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- To monitor all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time frames.
- To advise customers on a daily basis of any service related issues (Customs/Flight delays, adverse weather etc).
- Project setup and management for company logistics, advising customers of the latest booking times and documentation required along with ensuring shipping site compliance.
- Booking shipments with the use of the companies bespoke booking systems.
- Supporting other departments within business.



The ideal candidate will have previous Client relationship management experience, possess excellent rapport building skills and be comfortable liaising with all levels of stakeholders. 

Salary £30,000 - £32,000 D.O.E

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