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Client Account Manager

Location: BRISTOL, AVON Salary: 20000.00 - 25000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3065632
Reed are delighted to be working with a first class luxury accommodation company based in Bristol. We are looking for a customer focused Reservations Account Manager and Team Leader to join their fantastic team!

This is a full-time position of 8am-6pm Monday-Friday although this may change slightly once you are in the role. The company are looking for an enthusiastic member, with excellent customer service skills and proven experience within account management and team management


About the role

You will be the one who maximises every sales opportunity, ensuring that all enquiries are responded to promptly and proactively. You will manage the bookings to maximise the occupancy and room rate. You will support the sales team by ensuring bookings are processed accurately and in a timely fashion, you will assist with the Management of Large Managed Accounts. You will be responsible for developing and implementing reservations procedures in order to maximise the efficiency of the department. You will also be responsible for identifying the training needs of your team and implementing personal development plans for them.

• Covering the London based reservations and clients.
• Communicating with high profile clients.
• Escalating issues.
• Attending client meetings.
• Acting as the Supervisor/Team leader for the Client Support Assistants.
• Occasional travel for events.
• Develop and continue firm professional relationships with customers and key accounts.
• Provide weekly reports to the Director and General Manager regarding the status of the 



What we are looking for

• Highly customer focused with experience working within a luxury brand
• Sales and Account Management Experience
• Team Management Experience
• Confident and enthusiastic telephone manner

Benefits:

• £20,00 - £25,000 DOE Inc. bonus with an added commission structure.
• Pension scheme
• Great working environment with a highly sociable team.
• 5 free nights stays in this clients luxurious London based Apartments.
• 28 Days holiday Inc. Bank holidays

If you are interested in this fantastic opportunity please apply on line or for more information contact abi.garrett@reedglobal.com 



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