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clerical assistant level 3

Location: SEVENOAKS, KENT Salary: 18000 - 21000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3068353
My client based in Sevenoaks is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions.

Their commercial and residential online facilities enable their clients to order and issue a fully underwritten policy in minutes, at any time of the day or night. They are currently developing a new system in-house to replace both of these on line facilities which is a major change programme.

They now have an exciting and challenging opportunity for an experienced customer services professional to join our on-line support team and utilise all their skills while building strong working relationships with new, lapsed and existing customers and also assist with the implementation of the new systems.


This is a fantastic opportunity to take on an interesting and varied role and to really make it your own within a friendly, professional team.

You will be the main point of contact for key clients. You will liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner, escalating issues where necessary. Building a good, professional relationship over the phone is critical.

Taking ownership of the on-line process, you will continually review for efficiency improvements and participate in the resolution of problems and issues. You will also play a key role in the implementation of the new on-line systems by assisting the team with testing.

Producing accurate reports and spreadsheets for clients, management and accounts as required is an important part of the role along with carrying out general administration tasks to prescribed standards.

KEY RESPONSIBILITIES:

• Act as primary contact for the online system, dealing effectively and professionally with telephone, email and mail requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion
• Promote the benefits of the on-line system and provide guidance to clients on its use
• Champion excellent customer service, taking ownership of on-line process and continually reviewing for efficiency improvements
• Understand external/internal client needs and work with team to meet these needs
• Identify and follow up opportunities with clients
• Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
• Demonstrate an understanding of processes, skills and technical knowledge by fully utilising the online system and be involved in testing any change/releases to the system
• Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory, technical standards and our company Values are met
• Assist with coaching and mentoring junior/less experienced team members
• Produce daily, monthly, yearly management reports for both internal and external customers
• Assist with ad hoc work or projects as required by your line manager
• Undertake other reasonable duties as assigned by your line manager
• Continual development of industry/marketplace knowledge



Personal Qualities

• Proven track record within a busy, fast paced customer focused environment
• Excellent telephone manner gained from a call centre or similar role where you have demonstrated a flair for rapport building with clients
• Takes personal responsibility for actions and takes initiative to make things happen
• Excellent verbal and written communication skills with the ability to liaise at all levels
• Ability to organise own time and prioritise workload to tight deadlines whilst still maintaining a high attention to detail
• Competent in using Microsoft Office suite, ie Word, Excel, Outlook and Powerpoint
• Can express facts/ideas clearly in writing
• Ability to develop and maintain strong internal and external working relationships
• Willingly provides help and support for others
• Questions the way we operate and helps the department to work smarter not just harder
• Displays a positive attitude at all times
• Builds rapport with colleagues, contributing to the effectiveness of the team
• Demontrates a flexible, adaptable approach and always rises to new challenges
• Behaves and looks professional at all times paying particular attention to attendance, punctuality and dress code
• Demonstrates a ‘can do’ attitude
• Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn

Hours are Monday- Friday 8.30am-5.30pm
Salary £19,000-£21,000 DOE

If you are interested please apply immedatley. 



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