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Clerical Assistant

Location: TUNBRIDGE WELLS, KENT Salary: 21000.00 - 21000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3069079
A exciting and challenging opportunity has arisen for an experienced customer services professional/Administrator for a Insurance company to join their on-line support team and utilise all their skills while building strong working relationships with new, lapsed and existing customers and also assist with the implementation of their new systems.


• Act as primary contact for the online system, dealing effectively and professionally with telephone, email and mail requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion
• Promote the benefits of the on-line system and provide guidance to clients on its use
• Champion excellent customer service, taking ownership of on-line process and continually reviewing for efficiency improvements
• Understand external/internal client needs and work with team to meet these needs
• Identify and follow up opportunities with clients
• Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
• Assist with coaching and mentoring junior/less experienced team members
• Produce daily, monthly, yearly management reports for both internal and external customers
• Assist with ad hoc work or projects as required by your line manager
• Undertake other reasonable duties as assigned by your line manager
• Continual development of industry/marketplace knowledge

Candidate specification

• Proven track record within a busy, fast paced customer focused environment
• Excellent telephone manner gained from a call centre or similar role where you have demonstrated a flair for rapport building with clients
• Excellent verbal and written communication skills with the ability to liaise at all levels
• Ability to organise own time and prioritise workload to tight deadlines whilst still maintaining a high attention to detail
• Competent in using Microsoft Office suite, ie Word, Excel, Outlook and Powerpoint
• Ability to develop and maintain strong internal and external working relationships
• Willingly provides help and support for others
• Displays a positive attitude at all times
• Demonstrates a flexible, adaptable approach and always rises to new challenges


Full time 8.45am to 5.30pm
If you have strong/professional telephone skills and similar experience to the above. Apply now!

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