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Claims Handlers - Redhill

Location: REDHILL, SURREY Salary: 19900 - 21000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: FULL TIME Applications: 1
Posted: 12 months ago Reference: 3080121
Good opportunity to start first week of september on a fixed term contract with one of the big local employers. 

Responsible for assessing claims in a proactive manner and providing technical advice claims in accordance with the applicable policy terms of each contract. Take personal ownership for the quality of allocated work, and the advice given to members of the public and intermediaries, ensuring the quality of call handling is in accordance with service delivery standards. The role will require a calm, polite and assured telephone manner.

 Manage and develop the internal and external relationships, which allow the claims function to operate efficiently and effectively.
 Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct.
 To ensure that any complaints arising from processed claims are responded to promptly
 To take ownership and responsibility of customer enquiries politely and efficiently on the telephone
 To ensure the claims system is accurate and up to date at all times and that all system notes are updated on every call.
 To process priority claims as determined by the Supervisor/Unit Leader and ensure that all claims are investigated thoroughly to minimise risk of fraud.
 To ensure that claims are processed in accordance with Company policy, settled in accordance with insurer’s liability and all decisions communicated to the insured’s effectively with a copy retained on file.
 To ensure that all recoveries are actioned as quickly as possible using all available avenues

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