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Section Waiter - Immediate Start - £18k

Location: EPSOM DOWNS, SURREY Salary: 17000.00 - 18600.00 GBP Per Annum
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3039337
My client is one of the world’s foremost private members’ clubs, offering first-class facilities across two distinctly different clubhouses, built on the foundation of being one of the United Kingdom’s oldest private organisations.

This site, set in 350 acres of beautiful countryside in Surrey, features two 18-hole golf courses, four squash courts, six floodlit tennis courts, a modern gym, an indoor swimming pool, treatment rooms, restaurants, bars and accommodation.

I am looking for A Chef de Rang to deliver an excellent dining experience for members and guests, ensuring high levels of customer service and professionalism at all times

Main Accountabilities:
Service Delivery/Operations
• Assist and supervise members of staff in order to provide a good standard of service
• To function as part of a team that is beneficial to the Club
• Prepare your section to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and collecting required items from stores
• Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity
• Seek opportunities to deliver above and beyond, and promote other areas and services within the club
Service Quality
• Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
• Keep up to date with all food and beverage menus, current promotions and new products to enable you to serve and recommend to our members and guests
• Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action
• To follow and complete any instructions given to you by any senior member of staff

Team Work
• Ensure that you respect and support your fellow work colleagues and work collaboratively with other department to good levels of team work and collaboration
Cost Control
• Ensure that all member orders are recoded correctly and put through the EPOS system accurately
• Handle payments from members ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Health and Safety/Compliance
• Comply with all club policies and procedures
• Comply and enforce the law in respect of the Licensing Act as applies to the Royal Automobile Club
• Attend statutory training and comply with health safety and fire procedures at all times


Essential

• Basic food hygiene certificate
• Customer service experience in a quality restaurant
• Good interpersonal skills
• Highly presentable
• Good communication skills and able to converse with members in English
• Good attention to detail
• Teamwork

Desirable

• NVQ or equivalent in Food Service
• NVQ or equivalent in Customer Service
• Knowledge of Electronic point of sales

Working 40 Hours a week 

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