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Cash collect with mandarin

Location: WARSAW Salary: Salary Negotiable
Sector: Other Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3070715
The company is the world's largest law firm, delivering quality and value to clients around the globe. This role is accountable for collecting the maximum amount of overdue funds from clients, which may include a variety of collection methods using best in class customer service approach.

Responsibilities:
-handles day-to-day activities and ensures timely cash collection
-regularly reflects the status of collection activities and results
-contacts clients regarding overdue accounts and determining reasons for non-payment
-analyses overdue receivables and uses best practices to improve the cash collection results
-prepares and follows up of dunning letters
-answers to customer queries and resolves customer disputes
-improves strategies for collection processes and procedures
-builds relationships with clients using best in class client service

Requirements:
-fluent English
-good Mandarin (necessary condition)
-excellent communication (written and oral)
-excellent interpersonal skills
-experience in cash collection or customer service area
-flexibility, especially in the period of month-end closing
-ability to work analytically in a problem-solving environment
-responsibility and accuracy in the completion of received tasks
-good working knowledge of MSOffice tools
-continuous improvement mindset