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Case Handler

Location: BRISTOL, AVON Salary: 11.44 - 11.44 GBP Per Hour
Sector: Banking Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: 17 days ago Reference: 3109760
If you are looking for your first step on the banking ladder then we may have the role for you. We are currently recruiting Complaint Handlers to work in one of our client's sites based in Bristol.

Start date:
Various start dates throughout September and October for a 12 month duration
Hours: Monday to Friday, 9am until 5pm, 35 hours a week
Location: 120 Redcliffe Quay, Redcliffe Street, Bristol, BS1 6HU

In this role you will be comfortable investigating and assessing complaint cases in a timely manner, responding via letter, email or phone. In some cases, you may need to assess further responses. This means the complaint has been previously investigated and responded to, however the customer or third party are primarily unhappy with the decision or associated offer, and may have other service issues that require the complaint handler to resolve to a mutual satisfaction.

Key duties will include:

- Working towards targets in order to investigate and assess Customer Payment Protection Insurance (PPI) queries over the telephone
- Resolving and responding to each case within an appropriate timeframe via letter or email.
- Transposing information onto templated letters (and calculation spreadsheets where applicable), ensuring the final correspondence reflects the customers circumstances
- Setting up accounts to be refunded (if entitled) as and when required
- Working with the quality and complaints teams to ensure all resolutions are compliant and within FSA regulations

This role will suit you if you can demonstrate the following:


- Excellent decision making and problem solving skills
- High quality attention to detail
- Ability to use Microsoft Office packages and learn a variety of computer systems.
- Strong written and verbal communication skills

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