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Call Handler

Location: EDINBURGH, MIDLOTHIAN Salary: 8.60 - 8.61 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 16 days ago Reference: 3082707
We are looking for a confident Call Handler in Edinburgh to provide an excellent customer experience for incoming and outbound contacts including at times being fully employed within a call centre environment. Ensure you are ethical, accurate and compliant in all your actions. Aim to resolve enquiries at first contact. Working as part of our team you will be responsible for carrying out a broad range of operational support procedures, some of which may be complex.

Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. We are looking for people who are proactive, self-motivated, keen to learn and show great attention to detail who want to work in an environment where the focus is on making the right business decisions for the customer.

This is a 6 month temporary role with the possibility to go permanent.
You will need to be available to work Monday- Friday in between the hours of 8am-5pm and Saturday 9am-12pm paying a generous salary of £8.60ph.

Qualifications and skills:
• Demonstrate excellent customer service skills through your care and attention to the customers’ needs
• High degree of accuracy and attention to detail to minimise errors and reduce rework
• Good written and verbal communication skills
• Demonstration of team work through positive interaction with colleagues and line management
• Adaptability to change in procedures/services shown by embracing, encouraging and initiating change
• Demonstrates a keen willingness to learn and develop skills and capabilities to be able to provide excellent service, thereby improving performance in the role.
Contribute constructively to team meetings

We require enthusiastic individuals with a customer focused mind-set. With the right attitude and training we can prepare you to confidently succeed. If you feel you have the right skills, attitude and determination to excel, please apply to the link or e-mail your CV to rinp.ma@reedglobal.com


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