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Call Handler

Location: ASHFORD, KENT, UNITED KINGDOM Salary: 8.71-9.00 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: X3-329553

A new and exciting opportunity has arisen for someone with excellent customer service and call centre experience.
Duties
* Provide effective telephone answering to the general public, health care professionals, emergency services, internal and other agencies.
* Receive and record all aspects of patient related information on a computer system accurately.
* Give telephone advice to callers particularly in life threatening situations and instructions to callers in life threatening situations.
* Work without direct supervision but seek guidance when appropriate.
* Utilise, to maximum effect, telecommunications and IT equipment and ensure all defects or malfunctions are reported immediately in line with Trust reporting procedures.

Skills Required

  • Excellent communication skills
  • Excellent attention to detail
  • Excellent Customer service skills



 

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