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Call Centre Agent - Inbound

Location: PLYMOUTH, DEVON Salary: 7.50 - 8.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3048565
Our client, located in the Plympton area, are looking for Call Centre Agents to join their growing team on a temp to perm basis.

The role is 37.5 hours per week and is on rolling shift work which would include early mornings for example 7.30am to evenings around 7pm.
The shifts would change each week and would require working some weekends.

An example of the shift work would be the following:
Week 1: 9.30am - 6pm - Wednesday and Sunday off
Week 2: 07.30am - 4pm - Wednesday and Thursday off.
Week 3: 10.30am - 7pm - Weekend off.

Also some weeks you would work 9 1/2 hours instead of the standard 7 1/2 and have a long weekend - 3 days off. Please note the above times and days are an example of shift patterns.

The role is fairly simple and would require someone with Customer Service background and good typing skills.

The successful candidate will be invited to an assessment interview where you will be testing on your typing and spelling skills and do a practice call.

You will also need to be confident in your abilities to compile well-formed messages in a timely manner and will therefore need strong typing, spelling and communication skills.

All candidates will need to have an excellent telephone manner and understand the importance of tone, mirroring and rapport in order to deliver exceptional levels of service to each and every customer we speak to.

Pay will start at £7.50ph and you will have the opportunity to be paid £8.00ph based on your cutomer service feedback from your calls.

If you feel you would be suitable for this role then please apply via the link or send your up to date CV to tania.boyd@reedglobal.com






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