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Business Systems Support & Development

Location: WELWYN GARDEN CITY, HERTFORDSHIRE Salary: 35000.00 - 40000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3101601
Business Systems Support & Development

The primary role is to support my client’s user base of Sage1000 ERP/WMS applications and processes ensuring round-the-clock availability of business systems as well as the maintenance and integrity of master and operational data. In addition, working collaboratively with process owners and other stakeholders the job holder will also be responsible for the development and implementation of system improvements and updates whilst ensuring compliance with internal audit requirements (for example, around user security) and accreditation requirements of with external organisations.

Key skills

• Sage1000, WMS and integrated systems issues resolved to SLA’s
• Ensure continuity of server based business applications and services
• Identify areas for process and system improvements and developments
• Develop and implement integrated systems aimed at improving the user experience
• Evaluation and documentation of existing business systems and process.
• Administer and support SQL database environment
• Review master data and implement programme to improve integrity
• Support RFiD software used by warehouse management system operatives
• Support iPad based 3rd party applications used by field-based sales reps
• Administer user support requests placed in internal call-logging system FixIT
• Be involved in cross-departmental projects to expand your knowledge of the business and make IT systems recommendations

Key responsibilities

• Support, maintain and develop the Sage1000 ERP environment for UK sites, Europe and Africa
• Carry out regular business applications reviews and implement appropriate change(s) in order to effect continuous improvement
• Maintenance of SQL databases, including replicated data for MIS
• Implement essential upgrades to production and test environments following strict protocols

The IT department is also responsible for supporting a wide variety of technologies around the business, such as:
o PCs, laptops, iPads, RFID equipment & printers
o Microsoft Windows domain and application servers, e.g. File, Exchange, SQL, applications etc.
o MS Office suite
o Tablets (iPads) and Smartphones (Windows/Android/iOS)
• Developing and testing DR processes including ERP systems
• Management of smartphones and tablets through MDM systems
• Maintenance of corporate Intranet site
• Asset register of IT hardware
• Monitoring of internet services across all sites
• Manage current corporate portfolio of client facing internet sites

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