Reed are currently recruiting for a Customer Service Manager in the Swindon location on a permanent basis. This position will be 40/60 Sales to Customer management.
The Regional Customer Manager will play a significant role in finding and developing new clients while establishing and building productive and mutually beneficial relationships with existing customers. Selling professional and educational qualifications, consultancy, tools and membership services to our potential customers. Typically these will be senior managers including Heads of ICT, Head Teachers, Managing Directors, Commercial Directors, College Principles and bursars. You will be selling throughout the UK, following up marketing leads, planning your own calls, and identifying what the product set has to offer the potential customer. This role is responsible for driving and maximising profitable sales across all sectors. This will also require working very closely with other areas of the business to ensure a consistent and co-ordinated approach and to provide valuable market, purchasing and competitor information back into the business unit.
. Achieve sales targets
a. Plan and prioritise sales activities to achieve agreed business aims, including costs and sales - especially managing personal time and productivity.
b. Plan and manage personal business portfolio/territory in accordance with the account management strategy.
c. Respond to and follow up sales enquiries using appropriate methods, working with external sales and internal stakeholders as required.
d. Build strong working relationships with the external sales team, client services, and product management teams to ensure consistency and clarity of approach and information gathering.
e. Maximise order revenue and growth from a single key account which will be allocated by the line manager
f. Where targets are not being met, in conjunction with UK Sales Director, ensure there remedial action plans are devised, agreed and monitored.
2. Create activity and account management plan
a. Plan and prioritise personal sales activities and client/prospect contact towards achieving agreed business and revenue targets.
b. Plan and manage time and territory coverage against business and revenue priorities.
c. Build a client profiling template to identify organisation characteristics, buying habits, decision makers competitive products and future potential.
d. Identify and categorise accounts against past revenue and future potential and prioritise accordingly.
e. Liaise with internal stakeholders with respect to achieving retention targets and prioritise activity accordingly.
3. Maximise order revenue and growth from existing accounts.
a. Maintain and develop existing relationships with key stakeholders.
b. Create new contacts and enhance personal influence within client organisations.
c. Make proposals for increasing uptake of existing and new products to ensure sustained and enhanced revenue.
d. Understand and utilise purchasing cycles to ensure timely contact and regular revenue opportunities are maximised.
e. Assist organisations in creating marketing and publicity materials to encourage take-up of BCS products.
4. Prospect for and build a portfolio of new clients
a. Working with the external sales team and the Business Development Team, establish a list of potential targets.
b. Arrange suitable appointments/presentations.
5. Provide valuable market and product information