An exciting opportunity has arisen for the right candidate to grow with this expanding role.
The ideal candidate will be responsible for the following duties -
Responsible to conduct analysis, prepare reports, and summarize and interpret information for
leadership review. Serve as a liaison between business and technical support teams to translate
business requirements into workable solutions.
Assists in the collection, consolidation and interpretation of data required to support Service
processes and tools.
Gathers, analyzes, and documents current business practices and needs to identify efficiencies,
alternatives, and gaps.
Responsible to monitor critical data, synthesize trends and communicate improvement opportunities
Prepares reports, evaluations, and other research to support business needs
Serves as a contact with external providers and internal stakeholders.
Assists with special projects as assigned.
Develops timelines and metrics to meet key deliverables
Assists in the preparation of the testing strategy and testing execution plan.
Qualifications and Competencies
Service Information Process - Organizes product technical information by utilizing available
resources including established systems, processes, tools, teams, and suppliers to deliver service
information to a target audience; identifies and resolves emerging issues by breaking down complex
processes, tools, systems, or agencies in order to prevent delays in the delivery of desired
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is
Business insight - Applying knowledge of business and the marketplace to advance the
Collaborates - Building partnerships and working collaboratively with others to meet shared
Communicates effectively - Developing and delivering multi-mode communications that convey a
clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory
information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
Drives results - Consistently achieving results, even under tough circumstances.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
The ideal candidate will be proficient with MS office (exp. Excel) and Outlook.