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Banqueting Head Waiter - Immediate Start - £20k

Location: EPSOM DOWNS, SURREY Salary: 17300.00 - 19300.00 GBP Per Annum
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: 3039373
My client is one of the world’s foremost private members’ clubs, offering first-class facilities across two distinctly different clubhouses, built on the foundation of being one of the United Kingdom’s oldest private organisations.

This site, set in 350 acres of beautiful countryside in Surrey, features two 18-hole golf courses, four squash courts, six floodlit tennis courts, a modern gym, an indoor swimming pool, treatment rooms, restaurants, bars and accommodation.

I am looking for a Head Banqueting Manager to deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied.

Main Accountabilities:
Service Delivery/Operations
• Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and organising banqueting casuals as required.
• Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
• Seek opportunities to delver above and beyond, and promote other areas and services within the club
Service Quality
• Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
• Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
• Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action


Team Work
• Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of team work and collaboration
Cost Control
• Ensure that all billing is correct and posted through the EPOS system accurately
• Maintain right level of casual staff and ensure correct signing in and out
• Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Health and Safety/Compliance
• Comply with all club policies and procedures
• Attend statutory training and comply with health safety and fire procedures at all times


Essential

• Basic food hygiene certificate
• Customer service experience in a quality restaurant/banqueting operation
• Good interpersonal skills
• Highly presentable
• Good communication skills and able to converse with members in English
• Good attention to detail
• Teamwork

Desirable

• NVQ or equivalent in Food Service
• NVQ or equivalent in Customer Service
• Knowledge of Electronic point of sales

Working 40 Hours a week

Total no of Banqueting covers: 42,069


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