|Location: PLYMOUTH, DEVON||Salary: 11.00 - 12.40 GBP Per Hour|
|Sector: Technology||Job Type: Temporary|
|Shift Type: N/A||Applications: N/A|
|Posted: 5 months ago||Reference: 3042939|
You will have a proven track record in a customer IT support role in a demanding, busy and constantly changing environment. You should also be familiar managing incidents and requests to meet and exceed challenging SLAs.
The role will involve a range of responsibilities and duties including assisting and advising customers, troubleshooting and resolving the majority of IT/AV incidents and requests without escalation. Attention to detail is important in order to quickly, accurately record all details for each issue using our Service Desk software system, and where appropriate update/generate documentation and knowledge articles.
You should have demonstrable experience of supporting a diverse customer base using Windows desktop, AV services, and core products such as Microsoft Office 365 in an enterprise environment.
You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.
You will be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential. You should have the ability to self-prioritise and work independently to productively manage high volume workloads.
This is a full time permanent position working 37 hours per week. You will be expected to work on a shift basis to cover the hours of 08:00-18:00 Monday-Friday. Overtime may also be required from time to time.
If you feel you have the required experience for this role then please apply via the link or email your up to date CV to email@example.com
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