|Location: LONG STRATTON, NORFOLK||Salary: 8 - 10 GBP Per Hour|
|Sector: Property & Construction||Job Type: Contract|
|Shift Type: N/A||Applications: N/A|
|Posted: 10 months ago||Reference: 3065807|
i. To assist the Maintenance Scheduler and Senior Customer Contact Advisor with the effective co-ordination, daily planning and scheduling of the mobile workforce.
ii. To act as a point of contact for repairs and maintenance trade colleagues and assist with the sign off of completed repairs to properties.
iii. To ensure that repairs have been diagnosed accurately enabling the right operative to attend properties at the appointed time with the right tools and materials.
iv. To assist the Head of Customer Contact, Head of Contracting Services, Head of Property Service and the Customer Contact Team Leader in exceeding agreed performance and efficiency targets for the service.
i. To assist with appointing, monitoring and control work flow of jobs across a range of responsive maintenance contracts and the in-house repairs and maintenance team.
ii. Provide the Customer Contact, Contracting, and Property Service teams with technical support and information where required.
iii. To assist with co-ordinating the allocation of work to the team of craft workers and external contractors. Liaising with the Cutomer Contact Advisors, Senior Customer Contact Advisor and Maintenance Scheduler as appropriate.
iv. To support the administration of the call-out rota to cover out of hours repairs.
v. Support all aspects of service delivery in order to reduce the number of follow-on appointments and improve right first time repairs.
vi. Be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested by management.
Proven housing or scheduling experience essential.
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