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AR Dispute Coordinator German

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3058972
AR Dispute Coordinator

Position Summary:
Coordinate and ensure the timely resolution of customer disputed items . Contact Sales, Customer Service, AR to resolve items by expected deadline.

Areas of responsibility:
• Monitor and coordinate the resolution of disputed items opened in SAP
• Conduct investigations of the reasons for the payment mismatches
• Closely work together with Customer Service, Sales, AR, Logistics to resolve open items
• Responsible to close disputed items according to KPIs
• Maintain the root causes for the open disputed items
• Check and address items in the workflow on a daily basis to the respective processors
• Process corrective credit/debit notes in SAP
• Report preventive recommendation to Customer Service and AR
• College/ university degree
• 1-2 years of experience in the field of dispute management, customer service or collection
• Upper-intermediate English and intermediate German knowledge
• SAP knowledge is an advantage
• Analytical thinking and detail oriented mindset
• Good communication, interpersonal and problem solving skills
• OTC end to end understanding is an advantage

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