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Application Support / Software Support Team Leader

Location: SOUTHAMPTON, HAMPSHIRE Salary: 32000.00 - 36000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3071532

Application Support / Software Support Team Leader required sought by one of the UK's most prestigious organisations to take a lead role in leading the application support team. The role is 50-50 in terms of hands on and managing/developing the team.

Purpose of the role:
To be involved in the integration of technologies into the business as usual application portfolio, you will then manage a team to provide maintenance, monitoring and performance of managed applications including the investigation and resolution of incidents, problems and requests for service.

Key Accountability's:
• Ensure the operational support and management of applications including the implementation, upgrade, patching and maintenance to provide an efficient service to the business in line with Service Level Agreements.
• Ensure a timely response to incidents and requests for the support, resolution and management of applications according to agreed procedures to meet business needs.
• Provide technical expertise and support project planning including the implementation of managed applications and data in order to meet business objectives.
• Develop and propose policy, standards and procedures for Application Support to ensure continuity of service.
• Investigate and escalate technical issues and requirements and where necessary utilise third parties or internal resources to ensure continuity of service.
• Create and maintain documentation of applications to ensure knowledge transfer within the department.
• Use available software or specialist monitoring tools to proactively monitor performance, capacity and availability of managed applications in the supported environment
• Responsible for the supervision of the team of Support Analysts’ including their training and development, motivation, welfare, monitoring and quality assurance

Experience required:
• Experience of application support along with good understanding of Service Level Agreements.
• Good communication skills (written and oral) with a proven customer focussed approach, problem solver and able to work systematically, using own initiative within recognised guidelines.
• No team leader experience is necessary but the desire to manage a team is essential
• Experience of strategic application delivery and support.
• Commitment to continued professional development.
• CRM support experience is highly advantageous not essential

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.


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