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Application Support / Software Support

Location: KIDLINGTON, OXFORDSHIRE Salary: 27000.00 - 29000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3091319
Application Support / Software Support candidate sought by a large organisation with offices in Oxfordshire. You will work within a large team and support a large portfolio of Applications.

The purpose of the role:
To support business applications that support specific front line, middle-office or back-office business functions. Understanding of how specific applications are delivered across the various layers of infrastructure and any shared application platforms or components. Functional components of individual applications and interfaces with other applications and services.

Duties will include:
• Ensure the operational support and management of applications including the implementation, upgrade, patching and maintenance to provide an efficient service to the business in line with Service Level Agreements.
• Ensure a timely response to incidents and requests for the support, resolution and management of applications according to agreed procedures to meet business needs.
• Provide technical expertise and support project planning including the implementation of applications
• Develop and propose policy, standards and procedures for Application and Data Support to ensure continuity of service.
• Investigate and escalate technical issues and requirements and where necessary utilise third parties or internal resources to ensure continuity of service.
• Create and maintain documentation of managed applications and data extracts to ensure knowledge transfer within the department.

Experience required;
• At least 3 years’ experience in Software / Application support
• Good communication skills (written and oral) with a proven customer focussed approach, problem solver and able to work systematically, using own initiative within recognised guidelines.
• Good understanding of Service Level Agreements
• Commitment to continued professional development.

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.

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