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After Sales Customer Service & Supply Chain Manager

Location: TURKEY Salary: Salary Negotiable
Sector: Engineering Job Type: Permanent
Shift Type: N/A Applications: 11
Posted: 6 days ago Reference: 3058892
the international arena. Today Reed has 350 offices with more than 3.000 employees and is providing services across 30 specialism.

We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.Reed Turkey, ultimately serves employers and jobseekers across 12 specialisms.

Currently, Reed Turkey is looking for a "After Sales Customer Service and Support & Supply Chain Unit Manager" for it's multinational company in Automation Industry to be based in Istanbul.

Expected Manager will be directly reporting to General Manager and will be closely working with Global Management team overseeing Middle East activities too.

Develop implement and realize Services to Customers end to end process management of Technical Support, Service Management,Supply Chain & Order Handling with Warehouse management of 3rd party supplier,
Implement and monitor the process management to optimize customer support & solutions process and metrics,
Ensure optimal Customer & Technical Support and Service Management ,
Monitor administrative process of order handling in line with Global Delivery team,
Advice and bring out initiative solutions for process optimization,
Analyse cost efficiency services and develop alternative methodologies,
Hands on people management with supportive and leader attitude ,

University degree with relevant technical / engineering disciplines will be preferable,
At least 8 years of strong experience with people management strength,
Knowledge of Automation , Process products will be a plus,
Competent skills of Customer and Sales orientation with strong communication and problem solving competencies,
Able to work in a global environment within a matrix organization ,
Curios and initiator about core business,
Strong leadership and Coaching skills for people management of average of 10 Team Members
Strong ability to manage ;
* Customer Service & Support Process,
* Order Handling & Warehouse Management within the framework of Supply Chain Management covering Logistics,
* On site Technical Service Planning & Service Agreement (SLA Management)