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Location: HUDDERSFIELD, WEST YORKSHIRE Salary: 9.00 - 9.23 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 2
Posted: 11 months ago Reference: 3054125
Fantastic opportunity - to work for a well-established company based in Huddersfield. We are currently recruiting on behalf of our Key Client who have an urgent requirement for Customer Service Advisors - initially on a temporary basis but will go permanent to the right candidates.

The main purpose of the role is to process your customer orders from start to finish, ensuring an excellent customer service is given throughout the whole process.

You will be working in a very busy/fast paced environment within a friendly team.

Main duties:-

-To be first point of contact for your customers providing the highest level of customer service ensuring all queries are dealt with in a timely manner.
-Dealing with internal/external staff as well as suppliers
-Processing orders using bespoke systems
-Checking all orders are correctly input
-Checking that there are no delays in shipping to prevent extra cost to customers
-Whilst the vast majority of orders are incoming from the company website, you will also be handling some inbound calls and emails into the department from customers based in Europe (France/Germany/Italy etc).
-Responsible for booking trains and/or ferries in time based on the given order
-Dealing with export/import documentation
-To undertake any other admin duties as required by the role

Person spec:-

-Experience in a similar Customer Service/Sales Processing role - essential
-Excellent customer service skills via telephone and face to face - essential
-Organised/methodical with a good eye for detail
-Ability to work under pressure and to tight deadlines
-Computer literate and proficient in the use of Excel
-Ability to pick up new systems quickly
-Team player
-Immediately available

There is in-house training provided - covering their product and various regulations

Hours of work are 9.00 a.m. - 5.30 p.m.

Car parking provided

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