|Location: REDHILL, SURREY||Salary: 15500 - 15500 GBP Per Annum|
|Sector: Business Support||Job Type: Contract|
|Shift Type: FULL TIME||Applications: N/A|
|Posted: 19 days ago||Reference: 3109573|
Responsible for all administrative work to be delivered by the Customer Services Department. This is a varied and interesting role. Reporting to the Technical Team Leader.
What you’ll do
• Respond to all written queries by telephone and in writing.
• Responsible queues (currently held within the call centre team).
• Follow company policy adhering to service levels and current legislation at all times.
• Liaise with other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Delivery of post to other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Outgoing/Incoming fax communication
• Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding.
• Keep customer informed by proactively calling to explain the resolution and timescales.
• Call Centre overflow cover
There is a 4 week shift rota which equates to an average of 35 hours a week as follows:-
Week 1 (27.5 hours)
8am – 2:00pm Monday to Friday with a half hour break
Week 2 (32.5 hours)
1:15pm – 6.45pm Monday to Friday with no break
9am – 2pm Saturday with no break
Week 3 (40 hours)
8.30am – 5.30pm Monday to Friday with one hour lunch break
Week 4 (40 hours)
9.30am – 6.30pm Monday to Friday with a one hour lunch break
16000.00 - 16000.00 GBP Per Annum
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