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Administrator

Location: REDHILL, SURREY Salary: 15500 - 15500 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 19 days ago Reference: 3109573
Job Purpose

Responsible for all administrative work to be delivered by the Customer Services Department. This is a varied and interesting role. Reporting to the Technical Team Leader.

What you’ll do
• Respond to all written queries by telephone and in writing.
• Responsible queues (currently held within the call centre team).
• Follow company policy adhering to service levels and current legislation at all times.
• Liaise with other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Delivery of post to other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
• Outgoing/Incoming fax communication
• Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding.
• Keep customer informed by proactively calling to explain the resolution and timescales.
• Call Centre overflow cover


HOURS

There is a 4 week shift rota which equates to an average of 35 hours a week as follows:-

Week 1 (27.5 hours)
 8am – 2:00pm Monday to Friday with a half hour break

Week 2 (32.5 hours)
 1:15pm – 6.45pm Monday to Friday with no break
 9am – 2pm Saturday with no break

Week 3 (40 hours)
 8.30am – 5.30pm Monday to Friday with one hour lunch break

Week 4 (40 hours)
 9.30am – 6.30pm Monday to Friday with a one hour lunch break


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